Comparison

SarathiLink vs WhatsApp, texts and phone calls

Most small and mid-size carriers dispatch with the tools already on every phone: a call, a text, or a WhatsApp photo of the dispatch screen. It is free and familiar, and it works until a detail is missed. Here is an honest side-by-side.

	SarathiLink	WhatsApp, text, calls
Cost	Paid plans after the pilot, announced with pricing	Free
Driver knows the full load	Stops, appointments, references, miles, notes in the app	Whatever is in the photo or message
Dispatch knows the driver saw it	The driver accepts; the office rings	Only if the driver replies
Records belong to the company	Yes, kept per load	Spread across personal phones
BOL and POD	Scanned, filed with the load, missing PODs listed	Photos in a chat, saved by hand
Border (ACE/ACI)	Status on the driver's screen, from BorderConnect	Call the office to ask
Detention and lumper pay	Request with receipt, approved with a reason, exported	Remembered at settlement
Works out of signal	Waits on the phone, sends itself later	Messages wait, calls fail
Driver's personal number	Not needed for dispatch	Shared with dispatchers

When WhatsApp is still fine

A one-truck owner-operator who dispatches himself may not need more.
Quick personal conversations: SarathiLink does not replace a phone call when one is needed.

When it starts to cost money

A load missed because a detail was in an earlier message.
An invoice late because the POD stayed in the cab.
A driver at the border without an accepted eManifest.
A detention claim nobody can prove a week later.

Questions

Can drivers still call dispatch?

Yes. SarathiLink shows contacts as plain text; calls and texts work as before, the load details just stop depending on them.

Do drivers need WhatsApp at all?

No. Loads, messages, documents and alerts all happen in the SarathiLink app.

Try SarathiLink with your fleet

We set up your company, your dispatchers and your drivers. No hardware in the trucks.